NetSuite CRM is the only Full Web CRM software to fully address the lifecycle of your customer relationship. This solution allows you to manage your business opportunities, your orders, and the different stages of the sales follow-up, additional sales or parallel sales. The Nucleus Research organization based in Boston reveals through a study with NetSuite customers that they increase their performance by 12.5% thanks in particular to the complete approach of the solution. You have everything you need to create synergy in your teams and increase the satisfaction of your customers.
NetSuite, one of the best online CRM’s
For several years, NetSuite CRM has been consolidated as a leader in online CRM solutions. NetSuite is mainly used by SMEs and large companies. It’s sometimes complex environment can confuse the smallest companies but NetSuite offers many features appreciated by companies whose volume of sales requires a more rigorous and efficient organization.
A CRM to manage everything
NetSuite CRM + allows you to manage all the critical components of your business such as controlling your business growth, managing your staff, marketing, financial management of your business,
And sharing contacts and knowledge about your business and customers. Effectively, this CRM offers complete reports integrating your customizable KPIs. NetSuite also allows you to create a dashboard of your activity so that you can easily manage your business on a day-to-day basis. NetSuite CRM+ delivers powerful customer relationship management (CRM) capabilities, including sales force automation (SFA), marketing automation, customer support and service, and flexible customization, all in single cloud CRM solution. And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance management, order management, partner management and marketing effectiveness capabilities as standard. NetSuite CRM+ can integrate with your existing ERP investments, providing you with a cloud CRM system woven into your broader business processes, or you can grow into the rest of NetSuite’s broader suite by adding seamlessly integrated ERP, ecommerce, professional services automation (PSA), or global business management capabilities when the time is right for your business. NetSuite CRM+ delivers flexible sales compensation management that frees up the sales operations team from time-consuming compensation calculation as well as time spent researching and resolving sales disputes. Dashboards and reports allow you to optimize sales commission spending and effectiveness.
NetSuite’s comprehensive support for mobile devices—iPhone, BlackBerry or Android (provided by both NetSuite and NetSuite Suite Cloud partners)—ensures that your sales users get real-time access to the business information they need. NetSuite integrates with standard social solutions such as Yammer and Context using its Suite Social platform, improving collaboration and overall sales productivity. In addition, NetSuite app integrates with leading email and productivity tools such as Microsoft Outlook and Google Apps.
NetSuite CRM+ automates your entire marketing process across channels, allowing you to better align campaigns and programs with your sales efforts. NetSuite is the only solution to provide true closed-loop ROI reporting, from the campaign cost to the actual revenue driven from it. NetSuite CRM+ enables you to easily target, build, execute and measure the success of marketing campaigns and takes the complexity out of lead qualification and conversion.
NetSuite CRM+ provides full control over every element of the partnering process, including joint marketing campaigns, lead management, sales forecasting, pipeline management, order processing, and partner commissions and royalties. NetSuite’s call center capabilities assign, track and escalate cases to serve customers more quickly and efficiently, while NetSuite’s 360-degree customer view gives service and support reps better visibility into customer issues and even empowers them to upsell and cross-sell to drive more business.